Some of the most common questions we are asked are listed below. If you can't find an answer to your question here, then please contact us using our contact form.
Q : How long does it take for a design to be completed?
A : The timescale of a project is generally dictated by the client. If you have a deadline in mind we will endeavour to meet it for you. The most common delay in the creation of a site is waiting for content (text/images) to be sent to us by the client.
Q : I would like you to design my site, what do I need to do now/what is the process?
A : If you would like to use our services all you need to do is inform us of the domain name you would like to use and send us a brief idea of your requirements. You can check domain name availability here. We will then purchase the domain in your name, purchase the right hosting package for your project and then based on your guidance, design an initial web page for you.
This is then refined/changed in consultation with the client until a satisfactory design has been reached. We will then need you to forward content and images for your site and start to design the website for you.
Q : Do I need to buy a domain name and hosting?
A : No, we do everything for you.
Q : How much will it cost?
A : The cost of a website varies, depending upon the type of site you require. A basic site will cost approx £350, a simple ECommerce site £950, a complex ECommerce site/Database Driven site £1000+. Obviously each site has to be treated on it's individual requirements, but these figures should give you an idea of a ballpark figure.
We request a 35% deposit for all standard sites and 50% for larger database driven projects. The balance of payment is then due on completion of the project.
Payment can be made by cheque, Bank transfer or by using Payal.
The only ongoing cost will be your annual hosting fee.
Q : What do I get for my money?
A : All our designs are created and conceived from your requirements. We don't use ready made templates, all our sites are designed from scratch. So if you want a green website with pink spots you can have one!
We aim to give all of our clients 'value for money' websites. Granted you may find a cheaper offer out there and no doubt a lot more expensive solutions. Every below comes as standard with our designs:-
Custom Website Design - your own unique look and feel.
Domain name and hosting
Optimised web pages
Cross Browser Compatibility
A range of solutions
Q : What happens when I complete your contact form?
A : If you are making an enquiry about a possible site you would like created, please provide a brief outline of your requirments. We will then mail you back promptly with an idea of price/timescale and any suggestions with regard to your project. You are not obliged to use our services at any stage during this process, so feel free to use the form to ask any related questions you may have.
Q : Do I need to send a deposit for the work?
A : Yes we generally ask for a 25% deposit from clients.
Q : What is FTP?
A : FTP (File Transfer Protocol) is a method of transferring files (web pages for example) from your local PC to your web server. There are a variety of free ftp software programs available on the Internet and they enable you to update your website pages at any given time. When a hosting package is purchased 'ftp details', consisting of the host name, User ID and password are sent to us. Upon completion of the website and receipt of payment for any work carried out, we then send these details to the client.
Q : How do I get listed in Google?
A : It is free to submit to Google and you can do that here. We submit all websites we design to Google, Yahoo! and DMOZ.
Q : What is optimisation?
A : All web pages should be 'optimised'. This will enable your site to gain a high search engine ranking, it revolves around the meta tags on your web pages, a web page that isn't optimised won't appear in the search engines to any great degree. For more on optimisation click here.
Q : Will we need to have a meeting?
A : In the majority of cases a meeting isn't necessary and 90% of our sites are generally completed with contact via email and telephone only.
Q : What aftersales support do you offer?
A : After the completion of a website project we are available for after sales service. Any slight tweaks or amendments are carried out to the site free of charge in the first month. Any support thereafter will be charged at an hourly rate of £25.
If you are interested in a custom website design or have any other questions, please ask us for a quick no obligation website design quote.